Citadines Connect Cecil Georgetown Penang

The staff at the hotel were very friendly and helpful. The room had a good amount of amenities for washing up. Minimal room space but well used and smart use of space for storage with plenty of drawers and hangers. A handy ironing board & iron was provided. There was a shower cap, ear buds & toothbrush & toothpaste provided. The water pressure on the bidet and shower was perfect with hot water available. The bathroom mirrors were very nice including the vanity mirror. Room & bathroom lighting was very nice. The bathroom itself was very neat and clean. The AC worked well providing ice cold cooling. Plenty of power sockets around the room. Easy to Grab taxis from outside the hotel and possible to walk Into the town in about 10-20 minutes if desired. Coffee & biscuits are provided for guests with a nice lounge area for guests to relax. The hotel were wonderful allowing me to check in early as well as providing facilities to store my suitcase. The swimming pool looks nice with additional towels being provided. However I didn't get a chance to use it.

The location is on the edge of the city center and close to Qitiao Road Market. The room is clean and tidy, and the service is quite good. Overall, it was a very satisfactory stay.

Had an unpleasant experience in the earlier hotel we have booked at Lyf. The room we had booked had a smell and thus we couldn't checked in at the very last min (we arrived around 4pm). Was given an alternative room but it didn't meet our expectations. Staffs are friendly at Lyf though. We decided to seek full refunds and went straight to Citadine Connect Cecil to try our luck. Upon arrival, we met up with front desk Jack whom assisted throughout the entire booking process. Jack is very helpful and also provided us the best services we could have asked for. Guess we need more people like him in Singapore. Overall experience at Citadines was great. The hotel was new and well maintained till date. It was also cleaned. The rooms are cleaned and the colour theme is perfect for couple or for family stay. Despite rated as a 3 stars hotel, the team and also the hotel have gone beyond our expectations and making us feel like we are in a 5 stars hotel. Definitely choose to stay with Citadines on our next visit. Hopefully members of ASR will have better benefits than online platform in the future. KEEP IT UP!

It is located just across the Cecil Market, which makes breakfast hunting easier. The hotel room is clean, and there is a water dispenser machine placed at every corner alongside the walkway. You just need to bring along a water bottle to refill, which is very environmentally friendly and save us from constantly having to buy and carry bottled mineral water.

Citadines is a new hotel. Most of the facilities are beautifully designed. The room was tidy and clean, and the price was reasonable. An ironing set and board were provided in the room, so we didn’t have to iron our clothes outside or make a request from the hotel like in many other places. Basic amenities such as slippers, toothbrushes, toothpaste, a hair dryer, soap, and shampoo were all provided. The hotel also offers free-flow coffee and tea in the lobby at all times. However, the hotel lacks sufficient parking spaces for guests. When we asked the staff on duty at night where we could park, they seemed unsure and couldn’t assist us. In the end, we had no choice but to park illegally by the roadside.